The US postal system keeps surprising me. First, it was the two damaged XXL boxes that arrived to Cambridge ripped off and damaged two weeks I ago. More recently, it was the notification that another box I have sent as Media Mail had been destroyed and the contents of it were lost or in a mail recovery center in Atlanta, GA. The note arrived in a curious envelop with an absurd letter signed by the USPS office of Springfield, MA, a piece of the box where I wrote the addresses, and another ripped piece with the tracking number. The letter explained that my mail has been damaged and if I wanted to recover its contents I needed to file a claim with the help of my “closest” USPS office.
After 9 years of using the postal system in the U.S. without any problem, this year I have just started to learn about the glitches that it has. It has bugs and can fail. I am just learning that the postal system it is in fact so big and bureaucratic that there are perhaps more failures than the one a regular uses imagine or experience. What surprises me the most is how little preparation the postal system has for dealing with this kind of situations.